Field Service Software Solutions and Mobile Applications

A Complete Field Service Solution

MobileFrame's Field Service Software Solutions provide instant visibility into back office service data and information for managing your service organization across the entire field service chain - from dispatch and work order prioritizing to parts used and labor costs.  MobileFrame helps you deliver information to your field technicians when they need it most, on-site with the customer.  Our mobile application will guide your field service technicians through best practices so they can focus on customer satisfaction rather than paperwork.

Sample Field Service Application

You Need Field Service Software That Delivers

Your field service technicians are faced with increasingly complex tasks and customers with high service level expectations.  They need the right service information on demand, real-time while in the field.  Customers expect instant and accurate responses to requests for service; they want immediate access to all relevant job information and they demand high levels of performance from their servicers.  To deliver the performance your customers expect and keep your organization on par with competitors, your field service technicians must be armed with the right information at the exact point of time needed to help turn every customer interaction into a satisfying experience for the customer and a business revenue generating opportunity.

MobileFrame Meets All Your Mobile Field Service Requirements

Your organization has unique requirements.  While some software vendors can deliver applications with most of the features your organization requires, MobileFrame's Field Service software solutions will meet all of your needs:

• A field service solution that can evolve with your business and allows you to modify existing field service applications on-the-fly.
• An innovative mobile application platform that can serve both your current and future needs, resulting in a low cost growth path that enhances your investment.
• Remote Device Software updates and Automatic Device Driver Recognition, so your devices can be managed remotely without having to be called in from the field.
• Real-time access to backend data across any TCP/IP connection.
• The ability to capture rich data types such as documents, digital photos, voice notes, barcode scans and signatures.
• A field service solution that automatically renders properly on any combination of devices including PDA's, Tablet PC's and Laptops, so you can leverage your existing hardware investments.
• The ability to deploy your mobile applications in multiple languages simultaneously.
• Field service software that can integrate with your existing backend systems quickly and easily.

Save Money And Enjoy An Instant ROI

Mobility is about more than just increasing efficiency; its also about saving money and obtaining a return on your investments.  Our field service mobile applications simplify your service activities and data entry, enhancing your field service efficiency and improving your bottom line.  They also give you the ability to make intelligent decisions that boost performance and customer satisfaction.

Key Benefits Of Our Field Service Software Applications Include:

The goal of any mobility solution is to make your job easier, not more complicated.  Our apps were created by people experienced in the field service industry and designed with best practices that help your field service technicians in doing their job efficiently.  MobileFrame's unlimited capabilities and the inherent flexibility of our Smart Architecture add key benefits and new levels of ROI across your entire field service organization:

• Improve Customer Satisfaction.  Improved service levels to customers by providing instant visibility into customer and work order histories, parts availability and delivery schedules.
• Service Management.  Provide instant insight to senior management to facilitate critical field service decision making processes.
• Service Compliance.  Increase data accuracy and ensure compliance with proper field service processes by guiding technicians through best practices.
• Complete Customer Information.  Full access to contact data, account information, work order history, parts pricing, promotions and payment collection while on-site with the customer.
• Performance Data.  Capture work performance data including service time, tasks performed, part numbers, expenses and more.
• Work Confirmation.  Capture digital signatures providing work confirmation.
• Simplified Integration.  With our innovative Integration Wizard, you can integrate with even the most complicated backend systems quickly and easily.

Use Our Pre-built Field Service Mobile Applications Or Develop Your Own

Your business is constantly evolving and the software that supports it should too.  MobileFrame's revolutionary platform makes it easy for service organizations to create powerful yet economical custom field service applications specific to their business processes, with no custom programming required.  With our software, you can use one of our pre-built field service applications and/or easily create a custom solution to model your unique service process, leveraging industry best practices to increase your competitive advantage.  With the ability to custom tailor every aspect of your MobileFrame Field Service Software, your technicians will be empowered with the right information at the exact moment they need it.

Our Field Service Software Is Scalable Across Your Entire Organization

Our field service software supports thousands of users, allowing custom mobile applications to be deployed simultaneously in multiple languages, all with no custom programming required.  With MobileFrame, you'll be able to deploy your field service applications to any .NET device including PDA's, Tablet PC's and Laptops; thus, maximizing your current hardware investments.

For an in-depth look at our platform, register to view our online demos or contact us at info@mobileframe.com. Return to http://www.MobileFrame.com.